Policies

Trauma-Informed Care Policy Statement

At Richmond Medical Centre we recognise that many individuals in our community have experienced trauma that may impact their health, well-being, and engagement with healthcare services. We are committed to providing a safe, respectful, and inclusive environment that promotes healing and reduces the risk of re-traumatisation.

Our Commitment:

We commit to adopting a trauma-informed approach across all aspects of our practice, guided by the following core principles:

Safety:

We prioritise the physical and emotional safety of all patients, carers, and staff. Our environment is designed to be welcoming and supportive.

Trustworthiness and Transparency:

We strive to build and maintain trust with patients by being open, clear, and consistent in our communication and care practices.

Peer Support:

We value the role of lived experience and promote peer support when appropriate, including signposting to trauma-informed services and groups.

Collaboration and Empowerment:

We involve patients in decisions about their care, recognising their expertise in their own lives. We support autonomy and informed choice.

Cultural Sensitivity and Humility:

We understand that trauma intersects with factors such as race, gender, disability, and socioeconomic status. We are committed to providing culturally responsive care that respects individual backgrounds.

 Recognising Trauma and Responding Effectively:

Our staff receive regular training to understand the impacts of trauma and to respond appropriately. We aim to recognise signs of trauma and adapt our care accordingly.

Practical Implementation:

• All staff receive training in trauma-informed care.
• Patients can request specific preferences regarding appointment types, practitioner gender, or communication styles.
• Information is provided in accessible, non-judgemental language.
• Feedback from patients is actively sought and used to inform improvements.
• Confidentiality is upheld at all times, with clear communication about limits and safeguarding duties.

Continuous Improvement:

We view trauma-informed care as an ongoing journey. We regularly review our policies, procedures, and environment in collaboration with patients and staff to ensure they reflect best practice and evolving understanding of trauma.