Contact the practice

Richmond Medical Centre

462 Richmond Road
Sheffield
S13 8NA

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 6:30pm
Wednesday	8:00am to 6:30pm
Thursday	7:00am to 12:00pm and 1:30pm to 5:00pm
Friday	8:00am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

At 18:00pm on Monday, Tuesday, Wednesday and Friday and at noon on Thursday your call will be transferred to OOH ( Out of hours). From 18:30pm your call will not be transfered to OOH and you will receive a message asking you to call 111 or 999. Before the times stated, you should be able to contact our reception team as the surgery will be open unless otherwise stated.

Physical accessibility

Car Park Policy

As a means of ending our dependency on oil Richmond Medical Centre have made a commitment to the community and the plants, animals, and wildlife that, if possible we will ride our bikes, walk, take the bus, or carpool whenever it is possible. Each and every day we promise to make a conscious effort to use means other than cars to get to work, undertake home visits and to run errands.

We ask that YOU, our patient, join the effort to stop dependency on oil by walking or using your bike to visit the surgery. The benefits from using other forms of transportation go far beyond the oil; the environment benefits and your health benefits. Who could ask for more?!?!

The car park is for our disabled patients, staff who have to use their cars and those who are too unwell to walk.

How to make a complaint

If you wish to make a complaint please contact reception for a copy of our complaints policy. Your views are welcome as we are constantly seeking to improve the standard and range of care we offer. Any grievances will be treated in confidence and acknowledged within 48 hours. An appointment will be made to discuss the matter with a Doctor within seven days, if requested. If you are still unhappy or feel you cannot discuss the matter with us directly you can can raise your concerns via:

Sheffield Advocacy Hub By telephone: Freephone 0800 035 0396 For more information please visit the Sheffield Advocacy Hub website: Sheffield Advocacy Hub (sheffieldadvocacyhub.org.uk) Sheffield ICB (Integrated care board) By post: FAO Complaints Team 197 Eyre Street Sheffield S1 3FG By email: syicb-sheffield.icbcomplaints@nhs.net With ‘For the attention of the complaints team in the subject line By telephone: 0114 3051000 Parliamentary and Health Service Ombudsman Tel: 0345 015 4033

To take a complaint to the Ombudsman, go to Welcome to the Parliamentary and Health Service Ombudsman | Parliamentary and Health Service Ombudsman (PHSO)Their contact page here also gives information for people with special communication requirements, including sign language. The Ombudsman also has some helpful advice about what information you should give to complainants here.